## Remote Assistant

To perform ECDIS maintenance remotely by the ECDIS manufacturer, a VPN connection is provided.

In accordance with cybersecurity requirements (IEC 61162-460), the connection is established **only** with the navigator's permission.

The ECDIS manufacturer connects to the ECDIS as a remote desktop and gains access to all functions and settings of the ECDIS equipment.

| Menu Path |
|-------------|
| {{ menu }} → {{ settings }} → System → Remote Assistant |

![](images/Remote_Assistant.png)

| № | Field | Description |
|---|------|----------|
| **1** | **FW status** | Current firewall status. |
| **2** | **VNC tunnel status** | Current VPN connection status. |
| **3** | **SSH tunnel status** | Current SSH connection status. |
| **4** | **Host** | Remote connection IP address. |
| **5** | **Port** | Port for remote connection. |
| **6** | **Login** | Login authorized for connection. `assistant` is the default login. |
| **7** | **SSH local port** | SSH port for remote connection. |
| **8** | **Operations logbook** | Log of performed operations. |
| **9** | **Append FW exclude** | Add an exception (temporary rule) to the firewall. |
| **10** | **Restart FW** | Restart the firewall. |
| **11** | **Open VNC tunnel** | Open a VPN connection. |
| **12** | **Open SSH tunnel** | Open an SSH connection. |

```{important}
An external connection is only possible after the navigator grants permission.
```

### Create an External Remote Connection
1. Enter the IP address of the service organization's computer
2. Enter the port number to which connection is permitted (if connecting via SSH, enter the SSH port number)
3. Enter the login under which connection is permitted
4. Add an exception to the firewall
5. Open the **VPN** or **SSH** channel

```{warning}
During maintenance, all operations on the ECDIS are performed by the service engineer remotely.

Do not interfere or attempt to take over control of the device. This will impede the work.
```

```{important}
During service maintenance, it is recommended to transfer the **Master** function to another station.
```

```{danger}
Plan ECDIS service maintenance for when the vessel is in port.

Performing service maintenance while underway is only permitted in exceptional circumstances that may adversely affect navigational safety.
```